At‑a‑Glance: Bringing the payment to the table tightens turns, boosts tips, and decreases disputes. It also future‑proofs you for contactless expectations.
Why Tableside Works
- Speed: No more “card walks.” Close checks on the spot.
- Accuracy: Split checks and itemize by seat without re‑keying.
- Security: EMV + tokenization protect cardholder data.
Device Options
- Handhelds that run the full POS, not just payments
- Long‑shift battery life and rugged casings
- Built‑in printers vs. server stations—tradeoffs and best practices
Tipping Workflows
- Suggested tip prompts tuned to your service model
- Tip adjust and pooled tips post‑settlement
FOH & BOH Changes to Expect
- Runners and expo communicate via KDS, not tickets
- Managers monitor table status and payment completion in real time
Rollout Plan
- Pilot with one section and top servers
- Adjust prompts and scripts from real guest feedback
- Train entire staff; add device spares for peak periods
MPG Device Catalog & Support
- We’ll size your fleet, stage devices, and train your team.
- US‑based support handles go‑live week and escalations.
FAQ
Will EMV slow me down? With handhelds, guests insert/tap while servers finalize the check—overall service is faster.
What about chargebacks? EMV at the table cuts counterfeit/“card not present” disputes dramatically.
Ready to speed up service, boost tips, and reduce disputes with tableside payments? Schedule a quick demo with MPG and we’ll recommend the right handheld setup and rollout plan for your floor plan and peak hours.