At‑a‑Glance: White‑label keeps your brand front‑and‑center while leveraging proven processing, POS, and support. Your merchants get an all‑in‑one experience; you get control, stickiness, and better exit multiples.
What White‑Label Really Means
White‑label isn’t just a logo swap. It’s control over the full merchant journey:
- Marketing & proposals in your brand
- Boarding & agreements with your terms
- Hardware & software curated to your verticals
- Statements & reporting under your name
- Support that answers as your company
Tech Stack Options (Restaurants & Retail)
- Restaurant POS: Tableside payments, KDS, online ordering, tip workflows, labor & inventory tools.
- Retail POS: Barcoding, variants, omnichannel catalog, loyalty, CRM.
- Payments layer: EMV, NFC, Tap‑to‑Pay, tokenization, recurring billing, card‑not‑present.
Operational Foundations
- SLAs: Define response times, install windows, replacement device shipping, and escalation paths.
- Content & training: Playbooks, demo scripts, objection handling, and certification paths for reps.
- Monitoring: Device health, offline alerts, funding delays, chargeback notices.
Migration Plan (90 Days)
- Portfolio map: sort merchants by device, volume, MCC, contract dates.
- Outreach cadence: statement reviews, feature demos, clear savings/benefit story.
- Install & training: on‑site or remote; staff scripts; dual pricing configuration if applicable.
- Go‑live support: first‑week check‑ins and menu/inventory adjustments.
Co‑Branding Paths with MPG
- Full white‑label: your brand on everything.
- Co‑brand: leverage MPG’s credibility while maintaining your identity.
- Powered by: keep your sales brand, show MPG as technology & support backbone.
Compliance & Security
- PCI scope reduction via EMV, P2PE, tokenization.
- Clear data handling policies and annual SAQ support for merchants.
FAQ
Will I need more support staff? MPG’s US‑based team covers Tier 1–2. You decide if your team handles first response; we back you up.
Can I pick devices? Yes—select from a curated catalog that fits your verticals and budget.